Frequently Asked Questions
Private patient consultations do not require a doctor’s referral. However, worker’s compensation, CTP or other 3rd party insurance covered injuries require a doctor’s referral to be able to claim services from the insurer.
Department of Veteran Affairs and military personnel also require a doctor’s referral.
You may qualify for physiotherapy with Medicare assistance under the enhanced primary care program. Your G.P. can assess you to determine if this appropriate. More information is available at www.health.gov.au/epc or call Medicare on 132 150
People who suffer from a chronic illness may claim up to 5 physiotherapy sessions if they are eligible through the Medicare enhanced primary care program. In this case your GP will advise you if you are eligible and provide you with the necessary referral.
We accept cash, cheque, eftpos as well as MasterCard and Visa credit card payments. We have HICAPS which allows for direct claiming of rebates from most health funds. Please remember to bring your private health fund benefits card to your appointment. This will allow us to process your health fund rebate leaving only the gap to be paid at the time of consultation.
Initial consultations are up to 30 minutes with follow up appointments being up to 20 minutes long. In this time we emphasise your direct contact with the therapist. The overall time may vary depending on the complexity or nature of your problem, and possible use of exercise equipment.
In order to properly assess your condition, we need to directly feel and see the areas which relate to your problem. For lower limb problems, you may prefer to bring or wear loose fitting shorts. For shoulder and upper back problems, ladies may like to wear a crop top or other loose top so that we can clearly see your shoulder blade region. Rest assured, your dignity and privacy will be respected and we will respond to any concerns that you wish to raise.
Physiotherapists are qualified to treat all areas of the body. They are specialists in functional movement, and are therefore, able to treat spinal problems, general aches/pains, muscular and ligamentous injuries, sports injuries, whiplash injuries, headaches, fractures, arthritic pain, paediatric issues, post-operative rehabilitation and also to assess and correct postural problems related to work and everyday life. We can therefore tailor an individualised treatment plan for you.
